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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Mario Gutierrez

September 12, 2025

5  out of  5
rating by Mario Gutierrez
"Lorena provided excellent service in answering all of my questions and concerns. She is very knowledgeable in her profession and always has a caring attitude in addressing my insurance needs. I truly value the service she provides. She goes above and beyond for her clients. Thank you!"
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John Robinett

September 11, 2025

5  out of  5
rating by John Robinett
"Janine has always been helpful with my insurance needs whether it be homeowners or auto insurance. She is very helpful and if she doesn’t have the answer, she will find it and call me back"
We responded:
"Jonh, thank you for sharing your experience. I’m glad to hear Janine has been able to help you with both homeowners and auto insurance. She always makes sure our customers get the answers they need, even if it means doing a bit of extra research. If you ever have more questions or need anything, just let me know. I’m always here to help."
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Kim K

September 11, 2025

5  out of  5
rating by Kim K
"Responsive and friendly! I worked with Lorena."
We responded:
"Kim, thank you for your feedback. I’m glad Lorena was responsive and friendly while helping you. We always want our customers to feel well taken care of. If you ever need anything or have any questions, just let me know. I’m always here to help."
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Dagoberto Angulo Higuera

September 6, 2025

5  out of  5
rating by Dagoberto Angulo Higuera
"Agradecerles por el servicio que nos dan muy amables buena comunicación Lorena muy atenta en todo"
We responded:
"Dagoberto, muchas gracias por tus palabras. Me alegra saber que recibiste un buen servicio y que Lorena fue atenta contigo. Siempre queremos que nuestros clientes se sientan bien atendidos y con la mejor comunicación. Si necesitas algo más o tienes alguna pregunta, aquí estoy para ayudarte."
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Jesus Lerma

September 3, 2025

5  out of  5
rating by Jesus Lerma
"Todas las muchachas en la oficina siempre me atienden muy Bien. Pero Yuri Siempre me ayuda con todas mis preguntas."
We responded:
"Jesus, muchas gracias por compartir tu experiencia. Me da gusto saber que siempre recibes buena atención en la oficina y que Yuri te apoya con todas tus preguntas. Es importante para nosotros que te sientas bien atendido cada vez que nos visitas. Si necesitas algo más o tienes alguna otra pregunta, aquí estoy para ayudarte."
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Antonio Ramirez

September 2, 2025

5  out of  5
rating by Antonio Ramirez
"Yuri muy amable me ayudó con mi reclamo."
We responded:
"Antonio, muchas gracias por tu comentario. Me alegra saber que Yuri fue amable y pudo ayudarte con tu reclamo. Siempre estamos aquí para apoyarte en lo que necesites. Si tienes alguna otra pregunta o necesitas ayuda en el futuro, no dudes en contactarme."
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ehernandez4629

August 30, 2025

5  out of  5
rating by ehernandez4629
"Lorena has been my go to person, she’s very helpful and has great customer service skills!! She answered all my questions and was set up the right coverages for both my vehicles. Thank you Lorena for all your help! Recently I added a third vehicle to my coverages and made the process very easy and very informative. (StateFarm customer of 14 years) -Eddie"
We responded:
"Eddie, thank you so much for your kind words and for being a loyal State Farm customer for the past 14 years! We truly appreciate your long-term trust and support. We are delighted to hear that Lorena has been your go-to person and that her helpfulness and excellent customer service skills have made such a positive impact on your experience. It’s wonderful to know that she was able to answer all your questions and set up the right coverages for your vehicles. Your feedback is incredibly valuable to us, and we will be sure to pass along your gratitude to Lorena. If you need any further assistance, please don’t hesitate to reach out. Thank you once again for your continued trust in our agency!"
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Giovanna Avina

August 4, 2025

5  out of  5
rating by Giovanna Avina
"It was my first time getting insurance and Janine Cruz was so kind and helpful. Regarding all the questions I had as a first timer and guiding me through this experience."
We responded:
"Giovanna, thank you for sharing your experience. I’m glad Janine was able to make your first time getting insurance smooth and comfortable. She’s always happy to help and guide our clients through every step. If you ever have more questions or need anything else, just let me know. I’m always here to help."
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Marcos Gonzalez

July 31, 2025

5  out of  5
rating by Marcos Gonzalez
"If you are looking to be insured with a great company with great customer services give janine at fernando's lopez agency a call"
We responded:
"Marcos, I really appreciate your recommendation and kind words. It means a lot to know you feel confident in our agency and in Janine’s service. We always work hard to make sure you feel well taken care of. If you ever have questions or need anything, just reach out. I’m always here to help."
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Rebecca Iddings

July 23, 2025

5  out of  5
rating by Rebecca Iddings
"Janie Cruz is totally awesome, extremely knowledgeable about her job. Very friendly, and helpful. Thank you"
We responded:
"Rebecca, thank you for your wonderful feedback. I’m really glad to hear Janine has been so friendly, helpful, and knowledgeable. She’s a great part of our team and your kind words mean a lot to us. If you ever need anything or have more questions, just let me know. I’m always here to help."
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Isiz Hipolito

July 14, 2025

5  out of  5
rating by Isiz Hipolito
"janine is amazing she made the whole process of purchasing insurance smooth and easy ."
We responded:
"Isiz, thank you for your kind words. I am so glad to hear that Janine made the insurance process smooth and easy for you. She truly cares about our customer, and it shows. If you ever have any questions or need anything in the future, please reach out. I am always here to help."
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Cliff Worthington

July 9, 2025

5  out of  5
rating by Cliff Worthington
"Since my mom passed away 3 years ago, Ms. Janine Cruz, has been helping me with all the intricacies of policies I have with State Farm. She really cares and is very friendly. She answers all my questions and explains things clearly. I appreciate her professionalism and feel fortunate that I have someone that looks out for me and my best interests. Thank you Janine!"
We responded:
"Cliff, thank you for taking the time to share your feedback! I’m grateful to hear you’ve had a positive experience with our team. We always aim to make sure you feel supported and well taken care of. If you ever have any questions or need help with anything, please don’t hesitate to reach out. We’re always here for you!"
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Zombeast 10 (ZomBeast10)

July 1, 2025

5  out of  5
rating by Zombeast 10 (ZomBeast10)
"Janine Cruz is great and very caring of her clients. She always does an amazing job at explaining all the details and making sure questions/concerns are answered."
We responded:
"Thank you so much for sharing your experience with Janine. I am really proud to have her on our team because she truly cares about every client and always goes the extra mile to make sure you feel comfortable and informed. Your feedback means a lot to us. If you ever have more questions or need anything else, just let me know. I am always here to help."
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Teresa Aguilera

June 20, 2025

5  out of  5
rating by Teresa Aguilera
"All customer service are very good people specifically Lorena Ayala"
We responded:
"Teresa, thank you for your kind words! I’m glad to hear you’ve had such a positive experience with our team, especially with Lorena. She’s truly dedicated to providing excellent service. If you ever need anything, don’t hesitate to reach out. We’re here to help!"
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Mary E. Sagun

June 5, 2025

5  out of  5
rating by Mary E. Sagun
"Very efficient and professional. Explained and offered services I thought I had already on my other vehicles. Very appreciative of her research and assistance to keep me up to date . Thank you s Yuri💕"
We responded:
"Mary, thank you so much for sharing your experience! I’m glad Yuri was able to assist you and provide the clarity and updates you needed. She always goes the extra mile to make sure everything is taken care of. If you ever have more questions or need help, feel free to reach out. We’re always here for you!"
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Rubi Gh

May 28, 2025

5  out of  5
rating by Rubi Gh
"I’ve had a great experience with State Farm, and I especially want to shout out Lorena for her outstanding service. She’s been incredibly helpful with our policies via phone and email, always answers our questions. It’s clear she genuinely cares about her clients."
We responded:
"Rubi, thank you so much for sharing your experience! I’m thrilled to hear that Lorena has provided you with outstanding service and has been so helpful with your policies. She truly cares about everyone she works with, and it means a lot to us that you’ve noticed her dedication. If you ever have more questions or need assistance, feel free to reach out. We’re always here to help!"
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Manuet Moreno

May 12, 2025

5  out of  5
rating by Manuet Moreno
"Janine Cruz the personification of excellent service"
We responded:
"Manuel, thank you for your kind words! We’re thrilled to hear that Janine has provided such excellent service. Your feedback means a lot to us. If you ever need further assistance, please don’t hesitate to reach out. We’re here to help!"
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Gwen Jones

May 12, 2025

5  out of  5
rating by Gwen Jones
"Janine Cruz is our representative, she has helped us the last two times we came into the office. This time we had to add a new vehicle. She explained our coverage, as well as answered questions regarding two of our oldest vehicles. Excellent service, very knowledgeable. It’s wonderful to have someone in the neighborhood who remembers you when you what into their office."
We responded:
"Gwen, thank you so much for sharing your experience! We’re delighted to hear that Janine has been so helpful and knowledgeable in assisting you, whether adding a new vehicle or answering questions about your older ones. Your kind words mean a lot to us, and we’re glad you feel valued and recognized whenever you visit our office. If you ever need further assistance, please don’t hesitate to reach out. We’re here to help!"
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Angie Gonzalez

April 27, 2025

5  out of  5
rating by Angie Gonzalez
"Janine is always so friendly and helpful . I would definitely recommend this agency for your insurance needs ."
We responded:
"Angie, thank you for your kind words and recommendation! We’re so glad to hear that Janine has been friendly and helpful in assisting you. Your support means a lot to us. If you ever need further assistance, please don’t hesitate to reach out. We’re here to help!"
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Ana Mm

April 25, 2025

5  out of  5
rating by Ana Mm
"They are very friendly they go above and beyond to help you on whatever you need I highly recommend them honesty. They go out other way to help you with everything and they are always willing to answer your questions. They never give you attitude. They return your call as soon as possible I honestly Would recommend them.My go to agent is always Janine"
We responded:
"Ana, thank you so much for your thoughtful feedback and recommendation! We’re thrilled to hear that you’ve had such a positive experience with our team and that we’ve been able to assist you promptly and professionally. Your support means a lot to us. If you ever need further assistance, please don’t hesitate to reach out. We’re always here to help!"
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Luis alberto Paniagua

April 18, 2025

5  out of  5
rating by Luis alberto Paniagua
"💯% recomendados cuando ocupas algo sobre un reclamo son muy atentas todas con la q siempre hablo yo es con yuri andrade"
We responded:
"Luis, muchas gracias por su recomendación y por compartir su experiencia! Nos alegra saber que siempre recibe atención de calidad y que Yuri ha podido ayudarle con sus reclamos. Su confianza significa mucho para nosotros. Si necesita más asistencia en el futuro, no dude en comunicarse con nosotros. ¡Estamos aquí para servirle!"
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J. Romero

April 18, 2025

5  out of  5
rating by J. Romero
"Janine is very knowledgeable and always advises on best coverage options. She follows up accordingly with policy coverages to insure that I am satisfied as well as to check in if I have any questions or would like any changes/adjustments revised. Would highly recommend working with Janine @ State Farm. JR"
We responded:
"Jr, thank you so much for your thoughtful feedback and recommendation! We’re thrilled to hear that Janine has been so knowledgeable and attentive in helping you with your coverage options and ensuring your satisfaction. Your kind words mean a lot to us, and we’re grateful for the trust you’ve placed in our agency. If you ever have more questions or need assistance, please don’t hesitate to reach out. We’re here to help!"
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DSM AFFECTION

April 18, 2025

5  out of  5
rating by DSM AFFECTION
"I usually don't do reviews unless service exceeds expectations. This state farm office of Fernando Lopez is always there for me when needed. I have my home, auto, and business insurance all from them. Every time i have questions or need answers they are always there for me. The entire staff is awesome. Specifically, Janine who is usually the one that assists me, is truly reliable and dependable. I appreciate everyone in that office as they have all helped me at one point or another. I definitely recommend state farm, but I also recommend this agency. Thank you Fernando and company. You have a customer for life."
We responded:
"Thank you so much for sharing your experience and for your kind words! It means a lot to us that our team has been able to consistently exceed your expectations and assist you with your home, auto, and business insurance needs. We’re especially glad to hear that Janine and the rest of the staff have been reliable and helpful whenever you’ve needed support. Your recommendation and loyalty are truly appreciated, and we’re honored to have you as a customer for life. If you ever have more questions or need assistance, please don’t hesitate to reach out. We’re always here to help!"
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Richard Green

April 17, 2025

5  out of  5
rating by Richard Green
"Janine Cruz was and has been very helpful to me for many years."
We responded:
"Richard, thank you for your feedback! We are pleased to hear that Janine has been very helpful to you for many years. Your continued support means a lot to us. If you need any further assistance, please don't hesitate to reach out. We are here to help!"
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001_Oscar de la paz

April 17, 2025

5  out of  5
rating by 001_Oscar de la paz
"Janine is always very friendly she provides excellent customer service ."
We responded:
"Oscar, thank you for your kind words! We are delighted to hear that Janine provides excellent customer service and is always very friendly. Your satisfaction is important to us. If you need any further assistance, please don't hesitate to reach out. We are here to help!"